We make every effort to ship orders out promptly. Due to COVID-19, please allow up to 5-7 business days (does not include weekends) to receive an email that your order has been shipped.
We strive to package all products tightly to avoid any spillage or breakage; however, the post office is not always delicate with shipping. If you receive your package damaged, we will gladly take a look at it and replace the product, if necessary. Please email us at hello@soulvenirbbe.com
We strive to ensure that our customer's are satisfied with their purchase. If there is an issue with your order, please let us know within two days of delivery. Due to the nature of our products we are unable to process returns or exchanges; however, we may offer a refund for your order, if necessary.
If you are allergic to an ingredient, we will gladly leave out the ingredient or substitute it. It is important to read the ingredients listed in the description of EACH product. prior to purchasing. We are NOT responsible for any allergic reactions as stated.
